Payment made Simple…

 We have taken a number of steps over the last few months to improve & simplify our billing and enhance our payment options for your convenience.

Billing Enhancements:

- We now deliver all bills in Cairo to your home absolutely free of charge.

- You will now be billed every 3 months in January, April, July, and October.

- You can review your bill through this site; to view your bill click here or click on the "your Bill" link on the banner at the top of this page.

Extended Payment Options:

 - You can pay at any of the extensive network of Telecom Egypt Central Offices in your locality.

- You can pay at any Telecom Egypt Phone Boutique – click here for more information.

- You can pay online through this site; to pay your bill click here or click on the "your Bill" link at the top of this page.

- You can now pay your bill through select ATM machines with CIB bank

- You can pay by credit card at most leading banks.

- You can pay in select post offices.

Payment Terms: click here for more information.

Visit your local central (or send an authorized delegate to represent you).please brings the following documents:

You will be able to make international calls one week after successfully completing the contract and paying all necessary fees.

Many people suffer the inconvenience of having their home telephone registered to someone other than themselves – we have even heard of The phone being registered to long depart family members. This makes applying for any new service or change to the line really difficult.

Process & Documentation

Either you are transferring to a close family member , or to any one outside your family , and in both cases you should come to the central office that you follow with the person that you will transfer the to / or from , and fill out the " transfer form " . The central will confirm you paid your last bill and and take the transferring fees.

Payment

Process & Documentation

Complete a "Telephone Transfer Form" and submit it with a form of identification card to your central.

Payment

You will pay 100 L.E. for transferring the line within 4 km distance + 12 L.E. for every additional 500 meters.

Telecom Egypt was proud to initiate a support the development of the internet within Egypt by supporting the backbone support to the internet service providers and by launching the highly successful free internet service in 2002.Today it's even easier with the "Computer in every home" initiative we launched with Banque Misr and computer vendors.

Using the "computer in every home" initiative you can purchase a modem PC, from a wide selection, and then spread the cost across your quarterly Telecom Egypt bill – removing barrier of the up front cost of the pc. Please click here for more information

You then have a number of options for accessing the internet. Telecom Egypt supports three access options depending on your needs.

• For limited access and basic browsing of the internet you can use standard dial up using your existing telephone line ( at up to 56 kbps )and the free numbers ( 0777- 000 or 0707 - 0000 ). Please click here for more information.
For faster access you can upgrade to line plus ISDN (at up to 128 kbps). Please click here for more information.

For the fastest possible speeds you move up to ADSL Please click here for more information.

Once you have chosen the best option to meet your needs enjoy all the wonders of the web:

1– Our offer!

BUY A COMPUTER NOW, from a large variety of computers available at a reasonable range of prices, STARTING FROM 100 L.E. per installment. For your comfort, PAY your installments quarterly WITH YOUR TELEPHONE BILL.

2 – Where do I go to get the offer?

Go to one of the participating centrals:

3 – Which computer companies are participating?

4 – How much does it cost? How can I pay my installments?

The cost of your computer is DIVIDED to quarter annual INSTALLMENTS on your home telephone bill. The number of installments & the interest rate depend on the model of computer you choose and its cost.

DETAILS of the installments and the interest rate are available in the companies' flyers in CENTRALS and at the COMPANIES themselves.

5 – What is the process?

1. Go to one of the participating centrals and complete the contracting application form and give it along with a copy of your ID to the responsible employee.

2. The employee will check your payment history, to make sure you paid your last year bills (4 consecutive bills).Then, will register your application.

3. Choose a computer model from one of the participating companies advertised for in their brochures at centrals or in newspapers.

4. Pay your deposit at the cashier in the central where you will get your contracting application & payment receipt signed and stamped.

5. You will find one of the Bank Misr employees in the central who will be responsible for writing the contract for you.

Be sure you have the following documents:

• Warranty
• Original copy (CD) of Microsoft XP + a license from Microsoft to use MS office XP
• A serial number on your computer that is identical to that in your receiving form.

9. Test your computer with the responsible engineer to ensure all its elements are

Properly installed.

THEN, YOU ARE WELCOME TO THE COMPUTER'S WORLD

6. Who do I contact if I have a question?

Question: Computer has broken down?

Answer : Go to the company from which you bought the computer with the computer documentation (Warranty)

 Question: Billing Inquiry?

Answer : Call 111 for billing inquiries, visit our website

www.telecomegypt.com.eg or go directly to the relevant central.

Question: Procedures problem?

Answer : contact the responsible employee in the area where the problem occurred in the central.

7. where can I get more information?

Call 111 for general information.

In case you have any complaints or inquiries about your bill, please submit it at the complaints office at your central or fill an inquiry form at the inspection department at the opera central. You can also call 111.

In case you have any complaints or inquiries about your bill, please submit it at the complaints office at your central or fill an inquiry form at the inspection department at the opera central. You can also call 111.

Whether you are starting a home or have found that your growing family needs more telephone lines it is now simple to get a line. Telecom Egypt's aggressive expansion plan over the last few years now means that waiting lists have almost been relegated to history. Process & Documentation:

1. Fill in the telephone subscription form and submit it with a copy of your identification card and take your numbered receipt after payment.

2. To complete the process smoothly, please ensure you bring official documents detailing the address where you want the telephone to be installed (the property contract, or utility bills, electricity, gas, water receipt).

3. Please ensure you complete the process within 30 days to ensure you don't have to reapply again.

Payment:

You will pay 975.8 L.E. as a total for everything including the telephone set.