Payment Terms:

• Payment must be received within a month from the billing date.
• Payment before/ or on the due date does not incur a penalty.
• Payment received 2-3 months after the due date will be liable to penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
• Failure to pay after a period of four months from the due date will result in the suspension of your service until you pay the bill. This incurs penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.
• If, after 7 months, you have made no effort to pay the bill your line will be permanently disconnected.
• Should you be experiencing problems paying your bill it is possible to negotiate installment system. Please contact the Commercial Relationship Sector to discuss your options. They will help you to obtain authorization for the installment payments.
• Should you wish to raise a complaint please pay your local bill and then raise the complaint in the first month.