We focused in microscopic detail on understanding our customer's needs and examining the gap between those needs and the service that we offer. In examining this gap we gained a greater understanding of our obligations to you and how we should address these issues.

In fact through extensive surveys we were able to ask you directly what you requirements were & from there it was simple we just had to implement your requests.

We established a new state of the art contact centre, the largest in the Middle East , built to meet all your current and future needs.

Through the contact center you can get information about the wide range of services offered by Telecom Egypt including Marhaba Prepaid Cards, you can also learn about the PIN Code, through which you can subscribe and/or unsubscribe to any of Telecom Egypt’s services or change it online.

You can also report your telephone faults and inquire about your telephone bill and any other inquiries.

We are committed to conduct the continuous development programs and ensure your contentment with them.